The Chief Executive of CFS- David Anderson

Co- operative Financial Services (CFS) is a part of The Co-operative Group and is considered as the UK’s largest consumer co-operative.

CFS is the name for different businesses that includes Co-operative Insurance (CIS), The Co-operative Bank including the smile. They offer best service to their clients or customers, they sell products in fair and honest way, and they committed to support communities. David Anderson, Chief Executive of CFS, always sees to it that they deliver quality service to each of their clients/customers.

They have over 6.5 million customers and they offer different financial products. The Co-operative Bank provides Internet banking services, current accounts, mortgages, credit cards and loans. The Co-operative Insurance provides pensions, unit trusts and insurance and they also offer financial advices.

As they are the pioneering financial services business, they make sure that they deliver benefits to their customers with good values, fairness and social responsibility. They developed a good reputation by providing quality service and products as well as leading the way on environmental matters.

Co-operative Financial Services received lots of prestigious awards. This are just some of the best awards that CFS have received since it was founded. Here are the following awards they received:

1.) The Co-operative Bank voted Best Direct Mortgage Lender at the Your Mortgage Awards

2.) CFS Sustainability Report ranked amongst the world’s best by the United Nations Environment Programme

3.)The Co-operative Bank awarded gold rating for mortgages in prestigious new LEX Awards

4.) CIS Contact Centre manager receives top industry accolade at the prestigious European Call Centre Awards.

5.) smile voted Coolest Brand

The main objective of The Co-operative Group is to develop profits from businesses where their co-operative values give them a positive marketing advantage, allowing them to serve their members and to deliver their social goals as a successful co-operative, while making a reasonable financial return to their member-owners, both corporate and individual.


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